What are the delivery options for online orders?
You will be able to select one of the following delivery methods at checkout:
- • Regular Post - estimated 5 days once dispatched
- • Express Post: expedited/priority delivery - estimated 2 days once dispatched
*Actual delivery times and cost may vary according to delivery location and order. Fast delivery is available in select metro areas. Actual delivery costs for your order will be displayed at checkout prior to payment.
How are estimated delivery times calculated?
These estimates are based on typical delivery times and will differ based on your area. Non-metro deliveries can take longer.
If your order has not arrived as expected, please check your order status online prior to contacting Customer Service
When your order is dispatched from our warehouse we will send you an email letting you know your parcel is on the way.
Where our delivery partner offers parcel tracking, this will contain a link to their website allowing you to track your parcel. Your order status can be checked at any time by logging into your account.
Do you deliver to regional locations?
We deliver everywhere in Australia!
Delivery charges and expected delivery times may vary according to your destination, and these will be outlined at checkout.
What happens if I’m not home for my delivery?
Certain items, such as prescription medications, will require a person present to sign for the package upon delivery. For all other Regular and Express Post orders, if no one is present when the order is delivered and there is no authority or safe place to leave the package, the carrier will either attempt re-delivery or leave a card detailing the nearest location to collect the parcel.
How long does International Delivery take?
International Delivery times vary widely by destination. For some delivery destinations this may take a few weeks, while for others it may take longer.
Once your order is dispatched, we will send you a tracking link (if offered by the delivery partner) giving you visibility of the expected delivery date. The final date for delivery of your order is also dependant on customs clearance and other checks in the destination country.
For estimated delivery times to your country, please visit Australia Post International and select your country to view the estimated times on each delivery service. A limited list of prohibited products is also listed on website for each country.
I didn't receive all the items in my order
Depending on availability of items in your order, some items may be shipped separately. If you have only received part of your order, please check your order status online prior to contacting Customer Service
My item arrived and is faulty/damaged
If the item you have received is faulty or damaged, please follow the returns process by visiting Contact Us and selecting ‘Returns’ in the drop-down menu.
Ensure that you provide as much detail as possible about the fault – this will help our team process your return in a timely manner.
I received the wrong item
If you have received the wrong item, please follow the returns process by visiting Contact Us and selecting ‘Returns’ in the drop-down menu. Ensure that you provide as much detail as possible – this will help our team process your return in a timely manner.
Do you accept change of mind returns?
If you have changed your mind about your order, My Beauty Spot will offer you an exchange or refund if it meets all the requirements of our Returns Policy.