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Please note: Items stocked in our My Beauty Spot stores may differ from those offered online in both range and price. Actual product or product packaging delivered may vary slightly from product image shown.
Frequently Asked Questions
What happens if I am not at home when my order is delivered?
My Beauty Spot uses registered mail through Australia Post to deliver parcels. If you are not at home to receive the parcel, a card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, check with your local post office first.
How long will my order take to get to me?
We work hard to ensure that your order is delivered ASAP! Orders are picked, packed and dispatched as soon as possible after your order is placed. Delivery times are reliant upon normal Australia Post delivery times and vary depending on where you live. Average delivery times are between 1-8 working days from the date of the order being shipped. It is important to note that orders can only be dispatched Monday to Friday. In major centres, using the express option can shorten delivery times.
Is my order confidential?
All information collected My Beauty Spot is strictly confidential. We do not provide this information to any other party for any purposes. In addition, all My Beauty Spot staff are legally bound by conditions of employment to the confidentiality of your order and personal details.
What happens if I am after a product that is not listed on the website?
My Beauty Spot will endeavour to locate products that are available in store and not online. Please send an email request with details to: info@mybeautyspot.com.au.
How do I cancel an order?
The best way to cancel an order is by calling 1300 367 283 as soon as possible. Alternately you can email us within office hours, however you must remember that in most cases, orders placed are despatched the same or next business day. Orders that are in fulfillment cannot be cancelled and will have to be posted back at the expense of the customer. As long as the packaging is in original condition or the cancellation is due to circumstances consistent with the “consumer guarantees” outlined in the “Australian Consumer Law” (found at www.accc.gov.au), a full refund less postage will be provided.
If I use a credit card to purchase my items can anyone else obtain my credit card details?
We are a secure site endorsed with the GeoTrust Certificate. This uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordered online, with all transactions performed by the banking institutions. We do not store any credit card details, therefore additions to orders already placed will require you to phone through payment details or place a new separate order.
I have ordered through My Beauty Spot before, but I want my next order to be delivered to a new address. How do I do this?
You order what you require and follow the prompts through the site. A question will appear saying do you want the order sent to the following address (i.e the address you last provided) or would you like a different postage address. If you wish to change the address, select this option and fill in the details, then continue as normal. If you would like to permanently change your address, send it to us at info@mybeautyspot.com.au and we will alter it. Please note that once your order has been despatched we are unable to alter any change of address details.
Where is My Beauty Spot located, and can we purchase at My Beauty Spot rather than through the Internet?
My Beauty Spot currently dispatches from Maidstone Victoria. Items stocked in our My Beauty Spot stores may differ from those offered online in both range and price. Our retail locations - My Beauty Spot - are located throughout Australia. Please click here for a full list of stores.
What is My Beauty Spot Privacy Statement?
Our web server makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the referring site and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server's logs.
What do we do with the data collected in our privacy statement?
My Beauty Spot uses this information to improve our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person other than those employed by My Beauty Spot. My Beauty Spot will also forward order addresses onto Australia Post and TNT in order for the successful delivery of the parcel.
Why do we collect email addresses?
My Beauty Spot requires email addresses for correspondence in regard to orders placed and registration of users. We do not use these emails for commercial use without prior consent.
Does My Beauty Spot accept BPay?
Yes. You can now pay for any orders placed over the internet with BPay. Simply select the BPay option on the payment page and note the Biller code and Reference number. This can then be paid through any participating BPay provider using a credit card or debit account. The payment will go through the next business day and your order will then be processed.
If I select BPay, how long do I have to pay?
BPay orders must be paid within 14 days. Orders will be cancelled after this period. If you still require the order after 14 days, please place another order over the internet or phone us to arrange an alternative payment method.
How can I pay for an order and is it safe?
My Beauty Spot accepts most major credit cards. The transaction is performed by the bank under 128 bit security ensuring the highest level of security, as well as eliminating the need for My Beauty Spot to see the card, as well as store numbers. For customers who do not have or would prefer not to use credit cards, they can use BPay. If you would like to pay by credit card but do not wish to do this over the internet, our BPay option allows credit card payments.
Why have I been initially charged for products that My Beauty Spot could not supply?
All orders must be paid in full before My Beauty Spot will process them. My Beauty Spot stocks in store around 90% of products ordered and orders any other products. Most of these arrive the same day the order is placed. In some instances, suppliers may not have stock of a product and My Beauty Spot was not informed until after an order was placed. We are currently developing new systems to limit this problem. In these cases, the item is cancelled from the order and a refund is given by way of a cheque or credit card refund.
How can I track the progress of my order?
You can also track your order status during processing as well as delivery by logging online, and clicking on your relevant order number. The status will allow you to see the stage it is at if it has not yet been shipped, and by pressing the “track order” button after it has been shipped, you can see the latest information Australia Post has on your order.
How can I receive my orders without paying freight?
Orders are sent freight free where they exceed $30 in value.
Note: This applies to Australian Orders Only.
How can I pay for an International order?
You can pay by credit card over our website, however for the first order you will need to supply a copy of the credit card to verify the name on the card is the same as the order. We also accept direct transfer of funds. Please contact us for more information.
Do I need to have cookies enabled to use the My Beauty Spot web site?
Yes, you must be able to accept session cookies for all functions on the My Beauty Spot site to work.
How are international orders sent?
My Beauty Spot has partnered with Australia Post and EMS to ensure a fast cost effective delivery solution. The cost of the freight is calculated automatically by the site once your order is completed, with the charge being showed in Australian dollars. EMS allows the parcel to be traced online with a signature on delivery. The system is an express service that allows delivery to most western countries in 3-5 business days.
Why do some of the fragrances on promotion state they are Unboxed or have No Lid
At My Beauty Spot our passion to deliver the best value for our customers on the best product brands has allowed us to purchase direct from the companies excess stock that are not packaged. The fragrance is the exactly the same fragrance, however the combination of our large buying power with not requiring packaging means the cost of the product is greatly reduced. This makes these items ideal for personal use.
What happens if customs prevent my order from entering my country of stated delivery?
As each country in the world have their own custom requirements for specific products, it is imperative that if you are not certain whether a product can be delivered to your country of origin, you should check before you place the order. Where an order is returned to My Beauty Spot by customs in a saleable condition, we will refund the amount less the freight incurred by us to send the order in the first place.
Can Fragrances be returned for exchange or refund?
Generally Fragrances may not be returned for a refund or exchange, however in circumstances consistent with the 'Consumer Guarantees' outlined in the 'Australian Consumer Law' (found at: www.accc.gov.au), a refund or exchange may be granted.
I have a copy of the new My Beauty Spot catalogue, but I can't find some of the items on the website?
We take care to stock all items inside each My Beauty Spot catalogue. Unfortunately some items are too bulky, have limited availability or are unsafe to send through the post. Therefore we avoid listing them as not to disappoint customers who won't be able to receive them. This said we still provide many specials and discounted items 24 hours / 365 days a year.
Are the prices on the My Beauty Spot web site the same at My Beauty Spot stores?
No, the prices on the My Beauty Spot website differ from the My Beauty spot retail stores.
Are the fragrances on the My Beauty Spot web site genuine?
All products in My Beauty Spot are truly original brand names. There are absolutely NO imitations! We are committed to providing customers with impeccable services, both online and upon visiting our retail stores.
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